CONTACT US

INFORMATION

EMPORIUMMINIATURE@GMAIL.COM

DELIVERY - IN SITU (UNITED KINGDOM) - ROYAL MAIL 48 TRACKED (2 WORKING DAYS)

EX SITU (GLOBAL SHIPPING) - ROYAL MAIL INTERNATIONAL (7-14 WORKING DAYS)

FAQ

DO YOU OFFER DISCOUNTS?

Yes, we are pleased to introduce our discount program. This program allows customers to enjoy additional savings on their purchases. To learn more about our discount program and how it works, please contact us at emporiumminiature@gmail.com

DO YOU OFFER FREE SHIPPING?

Yes, we offer our customers free shipping for orders over £249

DO YOU TAKE MY CURRENCY?

Yes, we acceot all currency currently also accepted by Paypal and Sera

DO YOU SHIP TO ME?

We ship worldwide. In case there are some issues found with the shipping details, we will notify you immediately via email to figure out an acceptable solution.

WHAT IF MY ORDER GETS HELD UP BY CUSTOMS?

In case your order got stuck at customs, please reach out to us providing any information you got from the customs, we will do our best to assist you with this situation from our end.

WHAT CONDITION WILL I RECIEVE MY ORDER IN?

In all cases except where stated - orders will come with no primer or paint in mint condition. All pieces will be unsprued unless stated otherwise, so any sprue snipping addicts should take note. All will be packaged neatly and securely with similarly sized pieces in our travelsafe container. Kits are quality controlled by our staff, as well as desprued, sanded and polished for your assembly pleasure. Orders will always include assembly instructions and a certified piece checklist. If you have any issues regarding your order please contact us at emporiumminiature@gmail.com and we will work tirelessly to assist you.

DO YOU ACCEPT CRYPTOCURRENCY?

At the moment we are still setting up our blockchain technology, but stay posted as this feature is coming soon!

CAN I PLACE A BULK ORDER?

Of course! Please contact us at emporiumminiature@gmail.com so we can ensure we have enough stock avalible to fulfil your order, as well as organising a specialsed discount code just for you. We at The Emporium are interested in all future expansion connections, so if this sounds like something you'd be interested in: send us an email at the afformentioned address. Alternatively fill out a contact form with your name and some details about your inquiry and we will get back to you as soon as possible.

IF I'M IN THE UK WHY ARE THE PRICES SLIGHTLY HIGHER THAN KITS FROM EBAY OR AMAZON?

All of our products unless stated are unpacked, unsprued, sanded, polished, Quality Controlled for defects or breaks, Quality Controled to ensure no missing pieces, properly secured in deluxe packing for transport (usually not original unless stated otherwise), and dispatched with a working time of 24/7. We believe here at the Emporium that these steps are well worth the marginal buffer on our prices.